What you'll learn

Understand the key terms, definitions, and concepts as they relate to the CMDB.

Clarification of confusing teology.

Overview of the Configuration Management (SACM) Process that governs the CMDB.

What you should know about the ServiceNow CMDB.

Five steps that are key to every ServiceNow Discovery Implementation.

Overview of our featured and certified product 'Discovery Admin' and what you can learn from it to automate the maintenance of your CMDB.

Requirements

Basic understanding of ITIL Processes

Description

What if Apple Maps routes you to an incorrect destination?

What if ships you the wrong Item?

What if Bing returns incomplete results?

What if Uber sends you the wrong Driver?

And... What if your CMDB has inaccurate and unreliable data?

Our world outside of work, doesn't work, without accurate and reliable data.

And no ServiceNow Implementation is complete without an accurate and reliable CMDB.

Every successful ServiceNow Implementation, whether it be IT Service Management, IT Operations Management, IT Business Management or Security Operations requires an accurate and reliable CMDB.

And an accurate and reliable CMDB, results in a ServiceNow Implementation, that works like the things you are used to, outside of work.

Make the world of work, work better for 'your' people.

This course includes topics and material based on the lessons learnt from more than 100+ CMDB Implementations done at QuickNexus.

Learn the best practices for how to approach your CMDB in ServiceNow, if you are doing it for the first , or re-attempting it.

Note that this course doesn't contain any technical data models or examples of typical CMDBs as one size doesn't fit all.

However, it does contain functional details as it relates to the CMDB, including the what is the correct teology, how to detee where to b, what is configuration management and technical best practices as they apply to the CMDB and ServiceNow Discovery, including the features and the demo of our Application, Discovery Admin, that help us with a CMDB Done Right!

Who this course is for:

Anybody looking to embark on their CMDB journey.

Anybody who may be stuck on their CMDB journey with an inaccurate and unreliable CMDB.

Anybody looking to increase the ROI with ServiceNow, leveraging the CMDB.

DO NOT take this course if you are looking for shortcuts and quick solutions to fix your CMDB. Those don't exist (:

DO NOT take this course if you are looking for generic samples that you can copy-paste at work. CMDBs are too contextual to take a one-size-fits-all approach.



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