The action plan you need to ensure everyone's understood-digitally and across generations

Mary Donohue, we communicate ineffectively at work a staggering 80% of the ! From the tone of an email to the almost-but-not-quite eye contact of a video conference app, today's tech has increased the speed and scope of our communications-as well as the opportunities to misunderstand each other completely. This lack of effective communication is a leading cause of workplace stress.

In this widely anticipated and deeply researched book, Dr. Donohue, a victim of workplace stress herself, lays out a seven-step solution to give you the tools you need to make communication a cure for workplace stress, not a cause-even (especially) when you're working with a generationally diverse team. Discover what's at the root of the problem-from misunderstood emails and misinterpreted texts to misconstrued social media posts and missed social cues on Zoom-and learn how to respond to different communication preferences now.

Through helpful charts, case studies, evidence-backed research, and more, you'll walk away with the tools you need to ensure everyone on your team-yourself included-is heard and understood, so there's less clarifying and more for everyone to be their best, most productive selves.



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