Computer Services Management 3ed 2023
Computer Services Management 3ed 2023 | 33.86 MB
Title: Service Management for Dummies
Author: Judith Hurwitz
Description:
A plain-English guide to managing IT from the customer's perspective * Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users--both inside and outside the organization--is hard to come by; this accessible book takes a common-sense approach that explains exactly what IT services are and how to fit them most effectively into a business * Topics include setting a framework, keeping costs down, improving efficiency, and maintaining standards and best practices * This concept of how IT should be wired specifically into the goals and need of the company and its customers is part of a broader picture that includes ITIL, BPM, SOA, and Six Sigma Marcia Kaufman (Waltham,MA) is a founding partner of Hurwitz & Associates with 20 years of experience in analytics, business strategy, and industry research in business technology. Fern Halper (Waltham, MA) is a founding partner of Hurwitz & Associates and has more than 20 years of experience in data analysis, business analysis, and strategy development.
DOWNLOAD:
https://rapidgator.net/file/935c6048a5d18fbbb4d0d1b6193fcc86/Computer_Services_Management_3ed_2023.rar
https://nitroflare.com/view/DFBBB732D40BA7E/Computer_Services_Management_3ed_2023.rar
A plain-English guide to managing IT from the customer's perspective * Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users--both inside and outside the organization--is hard to come by; this accessible book takes a common-sense approach that explains exactly what IT services are and how to fit them most effectively into a business * Topics include setting a framework, keeping costs down, improving efficiency, and maintaining standards and best practices * This concept of how IT should be wired specifically into the goals and need of the company and its customers is part of a broader picture that includes ITIL, BPM, SOA, and Six Sigma Marcia Kaufman (Waltham,MA) is a founding partner of Hurwitz & Associates with 20 years of experience in analytics, business strategy, and industry research in business technology. Fern Halper (Waltham, MA) is a founding partner of Hurwitz & Associates and has more than 20 years of experience in data analysis, business analysis, and strategy development.
DOWNLOAD:
https://rapidgator.net/file/935c6048a5d18fbbb4d0d1b6193fcc86/Computer_Services_Management_3ed_2023.rar
https://nitroflare.com/view/DFBBB732D40BA7E/Computer_Services_Management_3ed_2023.rar
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